Contact Us

Email is the fastest way to reach us and we read every message. For anything about your account, include the email address you signed up with.

General support

info@jarvisos.net

Billing and refunds

info@jarvisos.net

Privacy and your data

info@jarvisos.net

Response time

Within 2 working days for most queries

Jarvis OS is operated by the entity below, which is also the merchant of record for all payments made on this site.

Registered name

Venyou Craft Private Limited

Entity type

Private Limited Company

GSTIN

Not currently GST-registered

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are published below. You can write to them about any complaint regarding content on the platform, our services, or a transaction.

Designation

Grievance Officer

Email

info@jarvisos.net

How we handle a grievance:

• •We acknowledge your complaint within 48 hours of receiving it
• •We resolve it within 15 days for content and platform complaints, and within one month for consumer or transaction complaints
• •If we need more information from you, we will ask within the acknowledgement
• •You will receive our decision and the reasons for it in writing

For any request about your personal data under the Digital Personal Data Protection Act, 2023 - access, correction, erasure, or withdrawing consent - contact:

Email

info@jarvisos.net

Most of these you can action yourself and immediately from Settings, without waiting on us. Write to us if anything there does not work for you.

If you find a vulnerability, please email info@jarvisos.net with the details before disclosing it publicly. We will acknowledge within 48 hours and will not pursue action against good-faith research.