Refund & Cancellation Policy

All payments on Jarvis OS are collected by Venyou Craft Private Limited, the merchant of record, through Razorpay. Refunds are issued by the same entity. When your access starts is covered in our Delivery Policy.

Jarvis OS has a free plan you can use indefinitely. You are never charged on the free plan, so there is nothing to refund.

• •Core Monthly - ₹149/month
• •Core 6-Month - ₹749 / 6 months
• •Core Annual - ₹1,199/year
• •Pro Monthly - ₹299/month
• •Pro 6-Month - ₹1,499 / 6 months
• •Pro Annual - ₹2,499/year
• •Max Monthly - ₹599/month
• •Max 6-Month - ₹2,999 / 6 months
• •Max Annual - ₹4,999/year
• •Payments are processed securely by Razorpay. We do not store your card or UPI details.
• •You can cancel anytime from Settings → Billing. Access continues until the end of the period you have already paid for.

• •6-Month and Annual plans: if you cancel within 7 days of payment (initial purchase or a renewal), we refund the unused portion on a pro-rata basis.
• •Monthly plan: the current month is non-refundable, but you keep access for the rest of that month and are not billed again after you cancel.
• •After the 7-day window, fees already paid are non-refundable, but you keep access until the end of the paid term.
• •Duplicate or accidental charges are refunded in full - just contact us with the date of the charge.
• •A refund ends your paid access as soon as it is processed - it is not a refund plus the rest of the term. Cancelling without a refund is the option that keeps access to the end of the period you paid for.

Credit top-ups (Boost ₹99, Power ₹249, Marathon ₹499) are one-time digital purchases. Because the credits are added to your account the moment payment is confirmed, top-ups are non-refundable once delivered. Where we do refund one - a duplicate charge, or a payment that never delivered - the credits that top-up granted are removed from your balance at the same time. That deduction never takes your balance below zero, so if you had already spent them you keep what you spent and simply drop to nil.

• •If a payment is captured but no credits land in your account within 30 minutes, we will either credit your account or refund the charge in full.
• •If you are double-charged or charged in error, we refund the duplicate in full.
• •Top-up credits do not expire while your account is active, so unused credits aren't lost - you keep them for whenever you need them.

Referral bonus credits and coupon-granted credits are promotional and cannot be exchanged for cash or refunded.

• •A subscription refund ends your paid access immediately when the refund is processed - not at the end of the period. Your account stays, along with everything in it; it returns to the free plan.
• •A top-up refund removes the credits that top-up granted, floored at zero.
• •Your study data - tests, attempts, cards, notes and history - is never deleted by a refund.
• •Nothing is charged again after a refund unless you subscribe again yourself.

Approved refunds are issued to your original payment method via Razorpay, typically within 5-7 business days. The time it takes to appear on your statement depends on your bank or card issuer.

Cancel anytime from Settings → Billing. For a refund or any billing question, email us and include the email address on your account, the approximate date of the charge, and (where possible) the Razorpay payment ID from your receipt.

Escalate it to our Grievance Officer, whose contact details are on the Contact page. We acknowledge within 48 hours and resolve consumer complaints within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

info@jarvisos.net