Refund & Cancellation Policy
Last updated: June 2026
1. Free plan
Jarvis OS has a free plan you can use indefinitely. You are never charged on the free plan, so there is nothing to refund.
2. Pro subscriptions
- Pro Monthly — ₹299 / month
- Pro 6-Month — ₹1,299 / 6 months
- Pro Annual — ₹1,999 / year
- Payments are processed securely by Razorpay. We do not store your card or UPI details.
- You can cancel anytime from Settings → Billing. Access continues until the end of the period you have already paid for.
3. Subscription refunds
- 6-Month and Annual plans: if you cancel within 7 days of payment (initial purchase or a renewal), we refund the unused portion on a pro-rata basis.
- Monthly plan: the current month is non-refundable, but you keep access for the rest of that month and are not billed again after you cancel.
- After the 7-day window, fees already paid are non-refundable, but you keep access until the end of the paid term.
- Duplicate or accidental charges are refunded in full — just contact us with the date of the charge.
4. Credit top-up refunds
Credit top-ups (Chat Bundle ₹49, Solutions Pack ₹49, Full Credits ₹99) are one-time digital purchases. Because the credits are added to your account the moment payment is confirmed, top-ups are non-refundable once delivered.
- If a payment is captured but no credits land in your account within 30 minutes, we will either credit your account or refund the charge in full.
- If you are double-charged or charged in error, we refund the duplicate in full.
- Top-up credits do not expire while your account is active, so unused credits aren't lost — you keep them for whenever you need them.
5. Referral bonuses and coupons
Referral bonus credits and coupon-granted credits are promotional and cannot be exchanged for cash or refunded.
6. How refunds are processed
Approved refunds are issued to your original payment method via Razorpay, typically within 5–7 business days. The time it takes to appear on your statement depends on your bank or card issuer.
7. How to cancel or request a refund
Cancel anytime from Settings → Billing. For a refund or any billing question, email us and include the email address on your account, the approximate date of the charge, and (where possible) the Razorpay payment ID from your receipt.